Job Satisfaction of Employees in Bandar Abbas Medical Complex in 2023

Mastaneh, Z; Hasanpour, F; Ghanbarnejhad, A; Mouseli, A; Mirian, I

Job Satisfaction of Employees in Bandar Abbas Medical Complex in 2023

Authors

Z Mastaneh ¹

F Hasanpour ²

A Ghanbarnejhad ³

A Mouseli ⁴

I Mirian ⁵

¹ Associate Professor, Department of Health Information Technology, Faculty of Paramedical Sciences, Hormozgan University of Medical Sciences

² Master's student in Health Services Management, Faculty of Health, Hormozgan University of Medical Sciences

³ Assistant Professor, Department of Statistics and Epidemiology, School of Public Health, Hormozgan University of Medical Sciences

⁴ Associate Professor of Health Services Administration, Social Determinants in Health Promotion Research Center, Hormozgan Health Institute, Hormozgan University of Medical Sciences, Bandar Abbas, Iran

⁵ Assistant Professor, Department of Health Services Management, Faculty of Public Health, Hormozgan University of Medical Sciences

Abstract

Introduction & Objective: Job satisfaction poses a significant challenge for healthcare institutions. Given the critical role of health organizations in society related to prevention, care, and treatment, employee dissatisfaction within healthcare centers can lead diminished service quality, subsequently impacting patient satisfaction. This study was carried out to examine the job satisfaction levels of employees at a medical complex in Bandar Abbas in 2023. Materials & Methods: The present descriptive-correlational study was carried out cross-sectionally at a medical complex in Bandar Abbas in 2023. The study population consisted of all employees working in the hospital, with a research sample size of 120 individuals (ten percent of the total population) selected using a random sampling method. Data was collected using the standardized Minnesota job satisfaction questionnaire. Statistical analysis was performed using SPSS version 22 software, involving descriptive statistics, Pearson correlation coefficient, T-test, and one-way ANOVA. Results: The mean total job satisfaction score for employees was 46.95 ± 13.96. Among the different aspects, job type had the highest mean score of 11.62 ± 3.90, while the payment system had the lowest mean score of 5.52 ± 2.34. Majority of employees (53.2%) reported average job satisfaction levels, followed by 25.5% with poor satisfaction and 21.3% with good satisfaction. There were no significant differences in job satisfaction scores based on gender, age, marital status, work shift, or work experience. However, significant variations were found in total job satisfaction scores based on education level, organizational position, and income level (P < 0.05). Conclusions: The job satisfaction among employees was found to be average, indicating a neutral stance that is not unfavorable but also not at its optimal level. It is essential for supervisors, hospital managers, and relevant authorities to acknowledge the current situation. By placing a stronger emphasis on employee job satisfaction and its influencing factors, and by actively working towards enhancing satisfaction levels, they can create an environment conducive to achieving ideal conditions. This proactive approach can lead to increased efficiency, effectiveness, and overall satisfaction within the organization, benefiting both the employees and the institution as a whole.

Keywords

Job Satisfaction

Employee

Payment System

Job Type

Advancement Opportunity

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